You know, I really appreciated the simplicity of paying the bank that took over serving our mortgage via their simple online form. No need to write out a check or make a call or, well, anything other than enter any additional principal I’d like to include with this payment, click ‘Pay Bill’, and then ‘Confirm Payment’.
I generally pay the mortgage the same day as I receive the bill. I like not having to think about it and the emailed receipt allows me to not worry about whether a check actually made it or not. Plus, it’s one of our must-pays anyway, so why wait.
So this morning, I receive my bill and, like the good customer I am, hit U.S. Bank‘s payment center to pay it. And what do I see at the bottom of my ‘Confirm Payment’ screen but a new line item: ‘Fees’. Just ‘Fees’. No explanation of what kind of ‘Fee’ it is; what it’s for; why I’m getting charged them now; nothing but ‘Fees’. Apparently they now want to charge me $2.50 just for the simple pleasure of paying my bill. Which, considering the the little mortgage we’ve got through them, is ridiculous – it ends up amounting to a 1+% premium on our bill. Well f&@k you very much.
They do have an automatic payment option that I can sign up for, no fees attached. But I like having the ability to easily tweak my payment if I’d want to pay an extra few bucks in principal in any given month. Fully automatic payments have always bugged me. I like the extra step, even just to remind myself that money is going out and that the payment is in the amount that I’m expecting.
So I’m stuck either having to pay to pay, via their little convenience fee or with a stamp when I mail in my payment (yes, I know, it’s just 39¢ a payment; it’s the principal of the thing damnit! ). Or I have to sign up for an automatic payment system that I don’t want.
Just one additional tiny but aggravating motivation to pay off everything as soon as I possibly can.
[tags]mortgage,customer service,bank fees,US Bank,annoyances,nickel and dime,death by a thousand cuts[/tags]